Privacy policy

PRIVACY POLICY

This Privacy Policy explains how Casa Dominga Oficial collects, manages, and protects the personal information of users who visit our website, use our services, or make a purchase through casadomingaoficial.com. It also applies to any interaction or communication you have with us related to our platform.

When we refer to “we,” “us,” or “our,” we mean the Casa Dominga Oficial team. “You” refers to any individual who accesses or uses our Services, whether as a customer, visitor, or any other person whose information we process under this Policy.

Please read this Privacy Policy carefully to understand how your information is handled.

Updates to Our Privacy Practices

Our Privacy Policy may be revised from time to time to reflect changes in how we operate, improvements to our Services, or updates required by legal or regulatory requirements. Whenever modifications are made, we will publish the updated version on our website, revise the “Last Updated” date, and take any additional steps required under applicable law.

How We Collect and Use Your Information

To provide a seamless experience, we collect personal information from various sources both currently and over the past 12 months. The type of data we collect depends on how you interact with our platform.

In addition to the uses described below, the information we collect may also be used to communicate with you, improve or maintain our Services, comply with legal obligations, enforce our terms, and help protect the platform, our users, and our business operations.

Information We Collect About You

The personal information we obtain varies depending on how you use our website and Services. When we refer to “personal information,” we mean any information that identifies, describes, or can reasonably be associated with you. The categories and specific types of data we collect are described below.

Information You Provide Directly

Certain information is shared with us when you interact with our Services. This may include:

  • Contact information, such as your name, address, phone number, and email address.

  • Purchase and order details, including billing and shipping information, payment confirmation, email address, and phone number.

  • Account credentials, such as your username, password, security information, and other data used to protect your account.

  • Customer support communications, including any information you choose to share when requesting assistance.

Some features within our Services require specific personal information to function properly. You may choose not to provide certain information; however, doing so may limit your ability to access or use particular features.

Information Collected from Your Activity

We also automatically collect information based on how you use and navigate our platform (“Usage Data”). To collect this information, we may use cookies, pixels, and related tracking technologies (“Cookies”).

Usage Data may include details such as:

  • Device and browser information

  • IP address

  • Network and connection details

  • How and when you access our website

  • Interactions with your account and general activity on the platform

This information helps us understand how our Services are used and allows us to improve functionality, security, and the overall user experience.

Information Received from Third-Party Partners

We may also collect personal information about you through trusted third-party partners who help operate and improve our Services. These may include:

  • Platform and technology providers that support website hosting, functionality, and performance.

  • Payment processors that collect and manage the information necessary to complete transactions, including card details, billing information, and payment confirmations, in order to fulfill orders and deliver requested products or services.

  • Analytics, marketing, and tracking providers that may automatically collect information when you browse our Site, open emails, or interact with our content or advertisements. These tools may use technologies such as cookies, pixels, web beacons, SDKs, and similar software.

All information obtained from third-party sources is handled in accordance with this Privacy Policy. For more information, please refer to the section titled “Third-Party Websites and External Links.”

How We Use Your Personal Information

Providing Services and Fulfilling Orders

We use your personal information to operate our Services effectively and fulfill our contractual obligations. This includes processing payments, fulfilling and managing orders, administering account settings, coordinating shipments, managing returns or exchanges, and sending updates related to your transactions.

In some cases, Casa Dominga may enhance your experience by connecting your account with other services you choose to use. When this occurs, Casa Dominga will process your data in accordance with its own Privacy Policy and Consumer Privacy practices.

Marketing Communications and Personalization

Your information may be used for marketing and promotional purposes, such as sending updates, offers, and product recommendations via email, SMS, or postal mail. We may also personalize your browsing experience and display relevant advertisements on our website or on third-party platforms.

For individuals in the EEA, the legal basis for these activities is our legitimate interest in promoting our products and services, pursuant to Article 6(1)(f) of the GDPR.

Fraud Prevention and Platform Security

We process personal information to identify, investigate, and address suspicious, fraudulent, or harmful activities.

If you create an account with us, it is important to protect your login credentials. Do not share your username or password, and notify us immediately if you believe unauthorized access has occurred.

For EEA residents, this processing is carried out under our legitimate interest in maintaining a secure environment, pursuant to Article 6(1)(f) of the GDPR.

Customer Support and Service Improvement

We use your information to provide customer support, respond to inquiries, resolve issues, and evaluate or improve our Services.

For EEA users, these activities are based on our legitimate interest in ensuring efficient support and continuously improving the user experience, pursuant to Article 6(1)(f) of the GDPR.

Use of Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure functionality, improve performance, and enhance your overall experience. For detailed information about the cookies used through the Casa Dominga platform, please refer to the Casa Dominga Cookie Policy available at:

https://www.casadomingaoficial.com/legal/cookies

We use cookies to:

  • Support and optimize the operation of our Site

  • Remember your preferences and actions

  • Perform analytics to better understand how users interact with our Services

  • Personalize content, services, and advertising on our Site and on other websites

We may also allow approved third-party partners to use cookies on our platform to help personalize products, features, and advertisements more effectively.

Managing Your Cookie Preferences

Most web browsers automatically accept cookies; however, you can configure your browser to delete or reject them if you prefer. Please note that disabling or blocking cookies may affect your browsing experience and may cause certain features or functionalities of the Site to operate incorrectly or become unavailable.

In addition, blocking cookies does not necessarily prevent all data sharing with third parties, including certain advertising partners.

Global Privacy Control (GPC) and Tracking Signals

Our website recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your personal information. When our Site receives a valid GPC signal from your browser or device, we treat it as a request to opt out of targeted advertising or data sharing for that specific browser or device. If we can associate that device with an existing Shopify account, the preference may also be applied at the account level.

For more information about GPC, please visit:

https://globalprivacycontrol.org/

Except for Global Privacy Control, our Site does not respond to other “Do Not Track” signals that may be transmitted by your browser or device.

Situations in Which We Share Personal Information

We may share your personal information with third parties when necessary to operate our business, fulfill contractual obligations, or comply with legitimate legal purposes. These situations may include:

  • Service providers and operational partners, such as IT support providers, payment processors, analytics providers, customer service platforms, cloud storage providers, and fulfillment or shipping partners.

  • Business and marketing partners who may use your information to provide services, promotions, or advertisements. These partners process your information according to their own privacy policies.

  • At your request or with your consent, including when you authorize us to share information to facilitate product deliveries or when using social media plugins, integrations, or third-party login options.

  • Within our corporate structure, including affiliates and related entities, when necessary for internal operations and efficient business management.

  • During significant business events such as mergers, acquisitions, reorganizations, or bankruptcy proceedings. We may also disclose information when necessary to comply with legal obligations, enforce our policies, or protect our platform, rights, and users.

Information Disclosed During the Last 12 Months

During the past 12 months, we have shared the categories of personal information and sensitive personal information described above in the sections titled “How We Collect and Use Your Personal Information” and “Situations in Which We Share Personal Information.”

Categories

  • Identifiers, such as basic contact information and certain order and account information.

  • Categories of personal information listed in the California Customer Records law, such as basic contact information and certain order and account information.

  • Commercial information, such as order information, purchase information, and customer support records.

  • Internet or other similar network activity, such as Usage Data.

  • Geolocation data, such as locations determined by an IP address or other technical measures.

Categories of Recipients

  • Service providers and third parties performing services on our behalf (such as internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).

  • Business and marketing partners.

  • Affiliates.

Sensitive Personal Information

We do not use or disclose sensitive personal information without your explicit consent, nor do we process such information for the purpose of inferring characteristics about you or creating profiles.

Sharing Information for Advertising and Marketing

With your authorization, we may share certain personal information to support advertising, promotional, and marketing activities.

In accordance with applicable privacy laws, we may have “sold” or “shared” personal information during the previous 12 months specifically for marketing and advertising purposes. These activities are strictly limited to contexts permitted by law and are carried out only with your consent.

External Websites and Third-Party Platforms

Our website may contain links to external websites or online services operated by third parties. If you choose to access these links, please review the respective privacy policies, security policies, and terms of use of those platforms.

We are not responsible for and do not guarantee the security practices, accuracy, or reliability of information found on third-party websites.

Any information you share in public or semi-public spaces, including third-party social media platforms, may be visible to other users of those platforms and may be accessible without restriction by us or by the operators of those platforms.

The presence of external links on our Site does not imply endorsement of their content or administrators unless expressly stated otherwise.

Information Relating to Minors

Our Services are not intended for or directed toward minors, and we do not knowingly collect personal information from children.

If you are a parent or legal guardian and believe that your child has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under the age of 16, as those terms are defined under applicable law.

Data Security and Retention Practices

We implement measures to help protect your personal information; however, no security system is completely infallible. Information transmitted over the internet may not be entirely secure while in transit, and we recommend that you do not send sensitive or confidential information through unsecured channels.

The length of time we retain your personal information depends on several factors, including:

  • The need to maintain your account.

  • The provision and support of our Services.

  • Our legal and regulatory obligations.

  • The resolution of disputes.

  • Compliance with our agreements and policies.

We retain information only for as long as reasonably necessary to fulfill these purposes.

Your Rights

The rights described below may be available to you depending on your place of residence. Please note that these rights are not absolute, may apply only in specific circumstances, and in some cases we may deny a request as permitted by law.

Right of Access / Right to Know

You may request access to the personal information we maintain about you, including details regarding how we use and share that information.

Right to Deletion

You may request that we delete the personal information we maintain about you.

Right to Correction

You may request that we correct inaccurate personal information that we maintain about you.

Right to Data Portability

You may request a copy of the personal information we maintain about you and ask us to transfer it to a third party, subject to certain conditions and exceptions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

You may instruct us not to “sell” or “share” your personal information or opt out of processing activities considered “targeted advertising” under applicable laws.

If you visit our Site with the Global Privacy Control signal enabled, we will automatically treat it as an opt-out request for the browser and device being used.

Right to Restrict Processing

You may request that we stop or limit the processing of your personal information.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time.

Right to Appeal

If we deny your request, you may appeal our decision by responding directly to the denial.

Managing Communication Preferences

You may unsubscribe from our promotional email communications at any time by using the unsubscribe option included in our messages.

We may still send you non-promotional communications related to your account or orders.

Exercising Your Rights

You may exercise these rights through the options available on our Site or by contacting us using the information provided below.

We may need to verify your identity (for example, through your email address or account details) before responding to your request.

You may also appoint an authorized agent to submit requests on your behalf. We may require proof of authorization and direct identity verification.

We will respond within the timeframe required by applicable law and will not discriminate against you for exercising your rights.

Complaints

If you would like to submit a complaint regarding how we handle your personal information, please contact us using the details provided below.

If you are not satisfied with our response, you may have the right—depending on your jurisdiction—to escalate the matter to your local data protection authority.

A list of EEA supervisory authorities can be found here:

https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

International Users

We may transfer, store, and process your personal information outside your country of residence.

This may include processing by employees, partners, and third-party service providers located in other jurisdictions.

If we transfer personal information outside Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or their United Kingdom equivalents, unless the destination country has been determined to provide an adequate level of protection.

Contact

If you have questions regarding our privacy practices or wish to exercise your rights, please contact us at:

Email: contactcasadominga@gmail.com

Unless otherwise stated, we act as the data controller of the personal information we process.